ATM's (Automated Teller Machines): There are two ATM locations in the Nassau Coliseum. One is located to the right of the escalators in the Box Office Lobby and the other is across from Gate 10 on the concourse. Age Policy: Pop-Con on is an All Ages Event Baby Changing Station: Baby changing stations are located in various restrooms for your convenience. Cancellation / Postponement: For information regarding event cancellations and postponements please refer to thepopcon.com Cameras / Videos / Audio Equipment: Non-professional cameras are allowed. Video recorders or any camera deemed to be professional are prohibited. Disabled / Handicapped Seating: All other customers with visual, hearing, or mobility impairments that need accommodation are directed to contact our Accessible Seating Administrator at 516-794-9300 x 179; or via e-mail at: accessible@nassaucoliseum.com. Drop Off / Pick Up: For dropping off or picking up ticketed guests prior to, or after an event, you may do so only by entering through the Earle Ovington Boulevard entrance, opposite Hofstra University, on the West side of the venue. Security will show you where to pick up / drop off. Admission into the parking lots is not allowed for drop off / pick up. If you arrive during an event, you must pay to park to enter the parking field. If you are coming during an event to buy tickets to another event, you must pay to park and can then be reimbursed at the box office window by the ticket seller with your parking receipt. Elevators: Elevators in the Nassau Coliseum are located between Gates 1 and 20 on the main concourse. Elevator 2 is located between Gates 15 and 16 to the main concourse. If you require the use of an elevator, please proceed to the Gust Services Desk when you arrive and ask for an Event Representative to assist you. Escalators: Escalators are located in the middle of the Box Office lobby and can be taken down to reach Doolin's Pub and Bistro 1255 as well as additional concession stands, restrooms and for general access to the lower lobby and Expo Center. Exit / Re-Entry: THERE IS NO RE-ENTRY. Ticketed guests are not allowed to leave the Nassau Coliseum and return on the same ticket. Once your ticket has been scanned and you have entered the arena concourse you may not leave and re-enter under any circumstances. First Aid: The First Aid Station is located on the main concourse next to security at Gate 5. There are emergency medical technicians present during all Nassau Coliseum events. Food & Beverage: Outside food and beverage is NOT permitted in Nassau Coliseum. Guests with food allergies and / or special medical dietary needs, will be allowed to bring items needed for health reasons. Please check in with guest services upon arrival to alert us of your condition. Guest Services: The Guest Services Booth is located on the main concourse level in the Box Office Lobby. This area is staffed with knowledgeable Event Representatives who will be able to assist you with questions and concerns as well as dispense literature pertaining to upcoming events. Lost & Found: Lost & Found is located in the Security office at Gate 5. To inquire about a lost item please call 516-794-9300 or send an e-mail to coliseumconnection@nassaucoliseum.com Lost Children: If you notice a lost child or your child is lost please contact a Security Guard, Usher or a Nassau Coliseum employee immediately for assistance. Lost Tickets: If you lose your tickets and require them to be re-printed, there will be a charge of $5 per ticket for this service. This service is provided at the box office window with your receipt, ID and credit card used to purchase the tickets. Parking: Parking fees are $7 for cars and $14 for buses. *Prices subject to change. Parking Lot Rules and Regulations: Spaces to accommodate vehicles are restricted to 20 feet. *Vehicles larger than 20 ft. will be directed to the RV/Bus Lot. (if space is available) *The practice of "reserving" spaces is not permitted. *All charcoal must be extinguished and disposed of in the provided fireproof containers or taken with you when you leave. *Kegs and Glass containers are prohibited in the parking lot. *Please help keep the lots clean by utilizing garbage bags and garbage cans provided by the facility. Prohibited Items: (ALL PERSONS ARE SUBJECT TO SEARCH) Permitted Items: (ALL ITEMS ARE SUBJECT TO SEARCH)
Refunds/Exchanges: There are NO REFUNDS OR EXCHANGES (except for an event cancellation). Restrooms: There are public restrooms conveniently located throughout the Nassau Coliseum concourse and in the lower lobby. Additional restrooms have been added outside the Nassau Coliseum at Gates 1 and 16. A family restroom can be found at First Aid near Gate 5. Security: Nassau Coliseum wants to ensure guests have a safe and enjoyable experience at Nassau Coliseum. Security representatives will be positioned throughout the Nassau Coliseum as well as walking the concourse. The Main Security Desk is located at Gate 5. Should you require assistance, please contact the nearest Security Guard or Nassau Coliseum representative. Smoking Policy: Federal laws prohibit smoking throughout the Nassau Coliseum. Violators will be ejected from the Nassau Coliseum immediately. For your convenience, smoking areas are set up outside the Nassau Coliseum for most events at Gates 1 and 16 as well as the Outdoor Pavillions. Talent Line-up: Please note that line-ups are subject to change for all events without warning. Wanding: All guests will be wanded upon entry. If you have medical reasons that prevent you from being wanded, please proceed to the Guest Service Desk when you arrive and ask for an Usher Supervisor. Weather Policy: In the case of inclement weather please call 516-794-9300 or check our web site for further information. Will Call Window: All Guests picking up tickets at will call must present a valid photo ID and the credit card they used to purchase the tickets. The name listed on the ticket envelope must match the name on the ID. If tickets were ordered through Ticketmaster charge-by-phone, they may be picked up at the Will Call window with a valid ID and the Ticketmaster confirmation number. To change the name on a will call order, you must call Ticketmaster directly to add an alternate pickup name.
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